Return & Refund Policy

At NuvoraKitchen, we want you to feel confident with every purchase. If you are not completely satisfied with your order, we offer free 30-day returns to make the process simple and hassle-free.

This policy explains how returns, exchanges, and refunds are handled when purchasing from nuvorakitchen.com.

✓ 30-Day Free Return Policy

✓ You may request a return within 30 days of receiving your order.

✓ All eligible returns are free of charge, regardless of the reason.

✓ Eligibility for Returns

We accept returns for the following reasons:

✓ Manufacturing defects

✓ Product arrived damaged during shipping

✓ Color mismatch

✓ Incorrect item received

✓ Change of mind

✓ To be eligible, the product must be in its original condition and packaging, unless the return is due to damage or defect.

✓ Limited Lifetime Warranty

✓ NuvoraKitchen products are backed by our Limited Lifetime Warranty, which covers manufacturing defects in materials and workmanship under normal household use.

✓ If a defect appears after the 30-day return window, your item may still be eligible for repair or replacement under warranty.

✓ For full warranty details, please contact our support team.

✓ Return Cost

✓ Free returns for all eligible cases.

✓ No return shipping fees.

✓ No restocking fees.

✓ Return label provided after approval.

✓ How to Initiate a Return

✓ Contact our support team via the Contact Page.

✓ Provide your order number and reason for return.

✓ Wait for return approval and instructions.

✓ Package the item securely and ship it as instructed.

✓ Once received and inspected, we will process your refund or exchange.

✓ Exchanges

✓ If you receive a damaged, incorrect, or defective product, we will gladly offer an exchange.

✓ If the replacement item is unavailable, a full refund will be issued instead.

✓ Order Cancellations

✓ Orders can be canceled before they are processed or shipped.

✓ If your order has already shipped, you may still return it under the 30-day return policy after delivery.

✓ Refund Process

✓ Once your return is received and inspected:

✓ Refunds are issued to the original payment method.

✓ Processing takes 5 business days, depending on your payment provider.

✓ You will receive a confirmation email once completed.

✓ Shipping charges (if applicable) may also be refunded if the return is due to damage, defect, or an incorrect item.

✓ Contact Us

If you have any questions about returns, refunds, or warranty claims:

✓ Trade Name: NuvoraKitchen

✓ Phone: +1 (928) 882-0614

✓ Email: hello@nuvorakitchen.com

✓ Website: nuvorakitchen.com

✓ Physical Address: BUNDRAGE SOLE MBR
428 F ST
Lake Wales, FL 33853
United States

✓ Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (CST)

✓ Saturday & Sunday: Closed